How do our discount codes work?

Our discount codes are applied to orders on a pro rata basis, meaning each item's price will be reduced by a proportion of the discount code.

Should part of your order be refunded, you will be refunded for the amount paid for the item, which is the total after discounts have been applied.

How do you apply a code to your order?

To apply a code to your order, please add the items you wish to purchase to your basket, go to view basket and here you have a box to enter your discount code.

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Are there any terms and conditions for using a discount code on your order? 

There may be a minimum spend required to be able to use your discount code, please see the details in the email you received the discount code in, as this will state any minimum spend required. 

Certain items may be excluded from discount codes, if you are unable to use your code on your order, please reach out to our customer experience team for more information, 

Please click here for our terms and conditions regarding discount codes. 

I have been issued a customer service voucher, how do I find this?

If you have been issued a customer service voucher to use on an order by our customer service team, you can find these located under the ‘my vouchers’ section of your account.

To locate this, sign on to your Brand Alley account and then click this symbol. Picture3.png

This will give you a drop down menu, here is where you will find the ‘my vouchers’ section.

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