Amending or cancelling an order Amending or cancelling an order

Amending or cancelling an order

1. Can I change/cancel my order?
If you need to cancel your order while it’s ‘in progress’, please contact our Customer Service Team at customerservice@brandalley.co.uk. We’ll refund cancelled orders within five working days. We are unable to cancel your order if it is being packed within our warehouse. Once you’ve placed your order, we can’t amend the details within it. If you need to return an item, it’s really easy to do so. Click on Returns to find out more.

2. Can I change my delivery address?
Whilst your order is ‘in progress’, you may still change the delivery address. To do so, please contact our customer service team. We are unable to change your delivery address for any item/s which are being packed within our warehouse (In preparation), or have already been shipped. Please note that amending your delivery address on your BrandAlley account will not amend your address for any existing orders. Please contact us to change your delivery address for any existing orders.

Was this article helpful?

593 out of 2036 found this helpful

Need to get in touch?

Contact us
- -
- -