Ordering and Payment
We're delighted to announce that Achica (www.achica.com) is now part of the BrandAlley family. This means the full range of Achica homeware sales, offering fabulous deals across a wide range of homewares, will now be available on BrandAlley.
If placing an order on or after 17 th February 2018, your order will be placed with BrandAlley. You will be re directed to www.brandalley.co.uk sales page and will checkout via BrandAlley’s checkout page.
Will my payment be safe and secure?
BrandAlley uses a secure payment service by Braintree. Our website is secured using the SSL (Secure Socket Layer) encryption, an accredited certification service provider.
I have an enquiry to make about my order. Who shall I contact?
- If you ordered on or before 16th February 2018, please contact the Dunelm Group’s Customer Service team here
- If you ordered on or after 17th February 2018, please contact BrandAlley’s Customer Service team here
I placed an order on or before 16th February 2018 and require a refund. Who do I contact?
If you are looking to cancel or return your order and you ordered with Achica on or before 16th February 2018 please contact the Dunelm Group’s Customer Service team here
I placed an order on or after 17th February 2018 and require a refund. Who do I contact?
If you are looking to cancel or return your order, and you ordered with BrandAlley on or after 17th February 2018 please contact the BrandAlley Achica Customer Service team here
How do I return an item?
- If you ordered on or before 16th February 2018, please contact the Dunelm Group’s Customer Service team here
- If you ordered on or after 17th February 2018, please contact BrandAlley’s Customer Service team here here
Our dedicated Customer Service teams will provide you with advice on how to return your order.
Your parcels dispatch note will also include all instructions on how to return your order.
Can I opt out of emails?
Of course. All you have to do is go to ‘My emails’ in ‘My account’ and untick the relevant box to ensure you don’t receive daily emails in the future.
Can I cancel my membership?
We're very sorry you want to cancel. We hope you've enjoyed being part of Achica/BrandAlley and have snapped up some great bargains. To cancel, all you need to do is contact our Customer Service on customerservice@brandalley.co.uk
What if I have forgotten my log in details?
No worries. Just click on 'forgot your password' when your password is required, and we’ll sort you out. All you need is your email address and we'll send you an email, so you can create a new password. Or, contact us on customerservice@brandalley.co.uk and we’ll send you a new one.