Marketplace: How to return my order?

Go to your customer account and select the 'My Orders' section. Once you've selected your order, request a return by clicking 'Return' or open an incident by selecting 'How do I return?' from the dropdown menu. This will send a request to our partner seller so they review your return request and provide return instructions accordingly. 

Returns to BrandAlley warehouse are not possible for items sold and shipped by a partner seller.

Returns must be made in their original, complete condition (packaging, accessories, instructions, etc.) and in the same packaging used during shipment.

Returning an order from The Great Sofa Company:

• Non-faulty returns must be reported within 5 days of delivery if a collection is required. If so, items must come back in their original packing otherwise the seller is unable to accept the return. 
• If you are unsure whether you will be keeping the item at the time the delivery takes place then please make sure to request that the items are delivered being kept in their original packaging. The couriers will take the packaging away unless you request it is left with you so please ensure you follow these instructions carefully otherwise you might not be able to return your item. 
• The return will also incur a collection fee of 50 GBP per item from the seller - plus the courier fees which will depend on the items delivered.
• All damages and discrepancies must be reported on the couriers paperwork and to us within 2 days of delivery.
• Orders can be cancelled if not despatched with no charge.
• You will need to fluff up your sofa cushions from time to time to re-create your perfect plumpt.

Returning an order from Luv Lux:

• 14 calendar days from the day that you receive your goods, in which time, if you require a refund of goods, you should notify us that you wish to cancel your contract with us and a full refund will be given on receipt of goods by us.  Any domestic shipping charges on the original order will also be refunded
• If you should choose to return a product to us by providing notification within the 14 calendar days period, then the return delivery costs will be borne by yourself.
• All refunds are made at the sole discretion of Luv Lux management.
• All returns need to be sent back unused in their original condition complete with tags.
• Return link: www.royalmail.com/track-my-return#/details/7784
• It can take up to 14 days for your return to be fully processed so please remember to retain your proof of return until you receive your refund. You will receive an email confirming your return as soon as it has been processed. Please wait the full 14 days even if the return tracking link shows the return parcel as delivered. If you have chosen to use the return shipping label included in your parcel £3.99 will be deducted from your refund to cover the cost of this service.