Delivery Options Delivery Options

Delivery Options

1. Where do you ship?
At the moment, we deliver to all of the UK and the Republic of Ireland.  We can also deliver to the Channel Islands. We’re currently unable to deliver to British Forces Post Office Boxes, we are working hard to offer this service in the near future.

2. How long will it be before I receive my delivery?
Our delivery dates vary depending on whether our suppliers need to deliver stock to our warehouse after you have purchased it. You will find the delivery date for each sale displayed on the sale and product page and at the checkout stage.

Please note that if you have ordered items from one or more of our sales, we will automatically split ship your order if certain items become available before others.

If we think there’s going to be a delay with your order, we’ll send an email to let you know.

Express delivery
Why not choose to upgrade your order to express delivery for items that are immediately available?

Here’s how it works:

  • Place your order by 7pm Monday to Friday to get it the next day.
  • Orders placed after 7pm Friday to 2pm Sunday will be delivered on Monday (excluding Bank Holidays), please note for the following postcodes orders will be delivered on Tuesday:
  • BT, TR, PL, EX, IoM, TD, ML, KA, EH, G, KY, FK, PA, PH, DD. AB, IV

Please note express delivery to the following postcodes is always two working days: HS2,  KW 16-17,  PA61 – PA75,  PA78,  PH30,  PH41-44,  ZE 2-3

Next day delivery will cost:

  • £7.50 for deliveries to Mainland UK.

Sadly, we are unable to offer next day delivery to Ireland or the Channel Islands.

3. Do you charge for delivery?
However big or small your order, you’ll only pay £5.99 for postage and packaging for shipments to the UK Mainland, or £7.95 for postage and packaging for shipments to Ireland and the Channel Islands.

4. What happens if you deliver whilst I’m out?
If your order has been dispatched via Royal Mail;

If you’re not around at the time of delivery, Royal Mail will take your parcel back to the delivery office and leave you a “something for you card” detailing where your parcel has been taken back to, and what to do next:

Go to your local delivery office to collect it (address and opening hours will be on the card)

or

Arrange a re-delivery:

Free to your own address

Free to another address in your postcode area

Or for a small fee of 70p, to your local Post Office branch. The 70p is payable when you collect your item from your local Post Office branch. Royal Mail will require proof of identification, as well as your “something for you card”.

Alternatively
You can now manage your delivery through the Royal Mail App available on the iTunes and Google play stores. Through the app you can arrange a re-delivery or delivery to your local post office.

Royal Mail will hold your items for 18 calendar days before returning the items back to BrandAlley. Should your items be returned to BrandAlley, a full refund will be issued on receipt of the returned parcel.

If your order has been dispatched via Fedex;
If you’re not around at the time of delivery, the courier will either attempt to leave your parcel with a neighbour or in a secure location outside of your property. In the event that this isn't possible, they'll return your parcel to their depot. Three (3) delivery attempts will be made before your parcel is returned to our warehouse. Unfortunately, we’re unable to resend returned parcels.  In this case, we’ll refund you the full value of the goods, including delivery charges once your parcel has reached our warehouse. This can take anything up to 14 days.

5. Which couriers do you use for your deliveries?
Our preferred couriers are Royal Mail, Fedex and Panther.  

Just one more thing...

We aim to meet these delivery times, but during busy periods (including sale), deliveries may take a little longer. Occasionally, tech updates to our systems or force majeure events, such as extreme weather conditions, may affect these delivery services for a limited time, resulting in changes to our cut-off times and/or delivery times. However, we will always work hard to keep these temporary changes to a minimum. BrandAlley cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

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