Sold and delivered by Cascade

🚚 Delivery

• Estimated delivery times are shown at checkout.
• Sold and shipped directly by Cascade.
• You’ll receive tracking details straight from Cascade once your order is on its way.

🔄 Returns

• Cascade will accept unwanted items if your return request is made within 30 days of receipt.
• Items must be unused and in a resalable condition.
• Return costs may vary depending on parcel size and weight.

• Please find the brands return information below, please note that non faulty returns are not free of charge:

  If you are unhappy with their purchase and would like to return unused in the original packaging, the return address is:
  Cascade Holdings LTD (RETURNS)
  Gorse Mill
  Gorse Street
  Chadderton
  Oldham
  OL9 9RJ

  Due to hygiene reasons, we cannot accept returns for filled bedding products unless they are faulty.

  Once received back to us, we will raise credit and advise yourselves of receipt

📦 Incorrect or Missing Items

• If you’ve received an incorrect item or something is missing, please let us know within 30 days of delivery.
• Items must not be opened or used for us to process the return or replacement.

⚙️ Faulty Items

• If your item is faulty, please send them a message by going to your account and selecting the 'My Orders' section. Once you've selected your order, you will see that the item will have a 'message' option. with a short description and images of the issue (if possible).
• Refunds are available within 30 days of receipt.
• After this period, a replacement or repair will be offered. Please note: This policy does not cover damage caused by misuse, accidental damage, or normal wear and tear.