Sold and delivered by EVERAU Australia

🚚 Delivery

• Estimated delivery times are shown at checkout.
• Sold and shipped directly by EVERAU Australia.
• You’ll receive tracking details straight from EVERAU Australia once your order is on its way.

🔄 Returns

• EVERAU Australia will accept unwanted items if your return request is made within 30 days of receipt.
• Items must be unused and in a resalable condition.
• Return costs may vary depending on parcel size and weight.

• Please return the shoes to the following address and please include your order number as your reference. This can be located on your confirmation email.

  Recipient: Experience Logistics Ltd
  Address: Floor 3, Swan Mill, 4 Higher Swan Lane
  Bolton, BL3 3AQ

  Kindly ensure the shoes are packed carefully in their original packaging, with all tags intact. Please note that we can only accept returns in their original condition. If the shoes have been worn or damaged, we kindly ask that you notify us before returning the goods.

  Once you’ve sent the parcel, please provide us with the tracking number so we can monitor its progress and process your refund promptly.

📦 Incorrect or Missing Items

• If you’ve received an incorrect item or something is missing, please let us know within 30 days of delivery.
• Items must not be opened or used for us to process the return or replacement.

⚙️ Faulty Items

• If your item is faulty, please send them a message by going to your account and selecting the 'My Orders' section. Once you've selected your order, you will see that the item will have a 'message' option. with a short description and images of the issue (if possible).
• Refunds are available within 30 days of receipt.
• After this period, a replacement or repair will be offered. Please note: This policy does not cover damage caused by misuse, accidental damage, or normal wear and tear.