Sold and delivered by Jones Bootmaker

🚚 Delivery

• Estimated delivery times are shown at checkout.
• Sold and shipped directly by Jones Bootmaker.
• You’ll receive tracking details straight from Jones Bootmaker once your order is on its way.

🔄 Returns

• Jones Bootmaker will accept unwanted items if your return request is made within 45 days of receipt.
• Items must be unused and in a resalable condition.
• Return costs may vary depending on parcel size and weight.
• The product would have arrived with paperwork which includes a QR code for your return. If you cannot locate the label please go to https://www.brandalley.co.uk/sales/order/history/ , go to "MY ORDERS" , click "view order", and then "MESSAGE" To speak directly to the brand and request a new label. 

📦 Incorrect or Missing Items

• If you’ve received an incorrect item or something is missing, please let us know within 45 days of delivery.
• Items must not be opened or used for us to process the return or replacement.

⚙️ Faulty Items

• If your item is faulty, please send them a message by going to your account and selecting the 'My Orders' section. Once you've selected your order, you will see that the item will have a 'message' option. with a short description and images of the issue (if possible).
• Refunds are available within 30 days of receipt.
• After this period, a replacement or repair will be offered. Please note: This policy does not cover damage caused by misuse, accidental damage, or normal wear and tear.