Go to your customer account and select the 'My Orders' section. Once you've selected your order, contact the seller directly to get more information. We also recommend checking the delivery timeframe provided by the seller at the checkout. If the estimated delivery date has passed, you can open an incident with the seller.
If needed, BrandAlley Customer Experience will intervene to help you find a solution with our partner seller.
242
-154
Was this article helpful?
44 out of 242 found this helpful
Need to get in touch?
Articles in this section
- How does BrandAlley Marketplace work?
- Sold & Delivered by Monica Vinader
- Sold & Delivered by Emma
- Sold & Delivered by Sofa Express
- Sold & Delivered by eBedding Ltd
- Sold & Delivered by WATCH & WATCH UK
- Why can't I use my promo code?
- Marketplace: How to cancel my order?
- Marketplace: I haven't received my order, what should I do?
- Marketplace: How to return my order?