Marketplace: I haven't received my order, what should I do? Marketplace: I haven't received my order, what should I do?

Marketplace: I haven't received my order, what should I do?

Go to your customer account and select the 'My Orders' section. Once you've selected your order, contact the seller directly to get more information. We also recommend checking the delivery timeframe provided by the seller at the checkout. If the estimated delivery date has passed, you can open an incident with the seller.

If needed, BrandAlley Customer Experience will intervene to help you find a solution with our partner seller.

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